Onboarding Project Manager - LATAM

The role

You will lead complex onboarding projects for mid-market customers from contract signature through adoption. You will partner with cross-functional teams to deliver implementations that drive platform adoption and business outcomes.

What you will do

• Manage the end-to-end onboarding lifecycle for mid-market customers
• Define project scope, timelines, milestones, and deliverables
• Serve as the primary point of contact for onboarding mid-market customers
• Lead customer meetings including pre-kickoff, kickoff, check-ins, and go-live
• Document action items and next steps
• Identify and manage risks, dependencies, and escalation points
• Coordinate cross-functional collaboration across multiple teams
• Monitor onboarding success metrics, customer adoption, and utilization milestones

Required qualifications

• Fluency in English and Spanish at a business-professional level, both written and spoken
• Minimum 4 years of experience in hotel operations or hotel management
• At least 1 year of project management experience within a SaaS or customer-facing environment
• Ability to manage multiple projects simultaneously
• Experience coordinating cross-functional stakeholders
• Strong communication, relationship management, and customer-facing presentation skills
• Ability to solve problems, manage ambiguity, and adapt to changing needs

Nice to have

• At least 1 year of project management experience within a hospitality SaaS environment
• Previous experience with customer implementation & onboarding at a hospitality SAAS company
• Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
• Fluency in Portuguese is a strong plus

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Before you apply

• Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
• Cloudbeds is unable to provide sponsorship for work visas

About the company

Cloudbeds builds a platform that powers hotels across 150 countries. The company operates with a completely remote team.