Customer Support & Onboarding Specialist - Accounting

The role

You will guide customers through the onboarding journey for Cloudbeds' accounting and financial features. You will help configure accounting setups and connect them to third-party software or ERPs.

What you will do

• Guide customers through the full onboarding journey for accounting and financial features.
• Translate customer business processes into a configured Cloudbeds environment.
• Support customers in connecting Cloudbeds to third-party accounting software and ERPs.
• Troubleshoot accounting discrepancies and integration sync issues.
• Contribute to onboarding documentation and best-practice resources.
• Collaborate with Product and Engineering to relay customer feedback.
• Serve as a subject matter resource on hospitality bookkeeping and accounting practices.
• Help guide customers through accounting conversations with Onboarding Project Managers or Sales.

Required qualifications

• 5+ years of hands-on hotel accounting experience
• Practical understanding of accounting fundamentals: general ledger, accounts receivable/payable, revenue recognition, reconciliation, and financial reporting
• Experience using PMS-to-accounting integrations
• Familiarity with Carmen Accounting
• Tech-savvy with ability to navigate SaaS platforms
• Strong customer-facing communication
• Strong analytical mindset
• Fluent in Thai and English

Nice to have

• Has helped set up PMS-to-accounting integrations
• Technical experience with accounting middleware or integration platforms
• Knowledge of regional accounting standards and tax requirements across Thailand

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Before you apply

• Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
• Cloudbeds is unable to provide sponsorship for work visas

About the company

Cloudbeds is a remote team that builds a platform powering hotels across 150 countries. The company provides a unified platform that integrates with hundreds of partners to transform hospitality operations.