Website Onboarding Specialist - Thailand

The role

You will create professional hospitality websites using an in-house builder and manage website onboarding projects. You will communicate with customers via video, email, and voice calls to deliver service and resolve concerns.

What you will do

• Create hospitality websites through an in-house website builder
• Manage website onboarding projects and service delivery timelines
• Manage records and upkeep task management systems
• Communicate with customer profiles through video calls, emails, and voice calls
• Collaborate with a team of website designers
• Assist with website service scoping or questions from potential customers
• Investigate website errors or support issues
• Manage internal escalations and coordinate with internal teams
• Onboard customers and publish websites following internal procedures
• Use graphic design tools to create visual elements

Required qualifications

• Creative with a keen eye for design and high attention to detail
• Effective execution and management of several website projects
• Outstanding written and verbal communication skills
• Strong empathy for customers
• Able to lead and collaborate with a diverse team
• Open to general changes, improvements, and process updates
• Highly organized
• Proactive, self-starter, and team player
• Background in customer service or professional services onboarding
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

Nice to have

• 1+ years of Website Design and Development experience
• 1+ years of HTML and CSS experience
• Experience with Adobe Photoshop and Canva
• Experience with a CMS such as WordPress, Drupal, or Duda

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Before you apply

• Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
• Cloudbeds is unable to provide sponsorship for work visas

About the company

Cloudbeds builds a platform that powers hotels across 150 countries. The company has a remote team of over 650 members across 40+ countries.