Integrations Engineer

The role

You will diagnose and fix integration issues at the code level for the Thai market. You will design and build new integrations, harden existing ones, and create support tooling and documentation.

What you will do

• Own the Thai Integration Stack technically
• Investigate integration failures end to end and ship code-level fixes
• Serve as the primary technical escalation point for Support and Onboarding
• Work with MecX Tech and other Thai development partners on debugging and design reviews
• Harden and modernize integrations onto Cloudbeds-managed infrastructure
• Debug and diagnose issues using C#
• Build diagnostic tools, runbooks, and dashboards for Support and Onboarding
• Turn recurring field issues into bug reports and product feedback
• Keep technical documentation and knowledge base content current in English and Thai

Required qualifications

• 4+ years building and supporting production integrations between third-party systems
• Experience with REST APIs, webhooks, OAuth, JSON/XML payloads, data mapping, retries and error handling
• Professional experience with C# and MySQL
• Comfortable reading and debugging code you didn't write
• Experience with cloud hosting (AWS preferred)
• Experience with Git-based workflows, CI/CD, logging and monitoring
• Use of AI coding and debugging tools
• Experience with hotel technology such as PMS, channel managers, payment gateways, POS, door locks or hotel accounting systems
• Native or business-fluent Thai
• Strong professional English
• Ability to work independently and set own priorities
• Clear communicator

Nice to have

• Python, JAVA, PHP, JS
• Understanding of night audit, revenue posting and how a hotel closes its day
• Direct experience with Carmen Software, FlowAccount, or another hotel back-office or accounting platform
• Hands-on experience with TM30 / RR4 or other government guest reporting integrations
• Experience integrating Thai or APAC payment gateways (for example, 2C2P, KBank, SCB, KTB, PromptPay)
• Experience with Windows-hosted services, desktop agents, or on-premises hardware integrations
• Prior experience at or with a Thai hospitality technology partner, reseller, or system integrator
• Experience with the Cloudbeds Open API or another PMS API

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Before you apply

• Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
• Cloudbeds is unable to provide sponsorship for work visas

About the company

Cloudbeds is a remote team that builds a platform powering hotels across 150 countries. The company helps hoteliers transform operations through a unified platform that integrates with hundreds of partners.