Advanced Support Payments

The role

You will serve as an expert for CB Pay issues including chargebacks, payouts, disputes, and reconciliation. You will also support hoteliers through payments onboarding and provide feedback to the product team.

What you will do

• Serve as the advanced point of contact for CB Pay issues, including chargebacks, payouts, disputes, and reconciliation
• Proactively support hoteliers through payments onboarding and enablement
• Investigate and resolve complex payment issues
• Act as a product advocate by feeding payment issue learnings back to Product and Engineering
• Educate customers on payments best practices to reduce future disputes and chargebacks
• Track and report on case outcomes and payments-related trends

Required qualifications

• Hospitality operations experience
• A few years of experience in payments or fintech
• Comfortable working with numbers and reporting
• Strong problem-solving skills
• Excellent written and verbal communication skills

Nice to have

• Knowledge of PCI compliance and chargeback rules
• Fluency in Spanish or Portuguese

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Before you apply

• Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship
• Cloudbeds is unable to provide sponsorship for work visas

About the company

Cloudbeds builds a platform that powers hotels across 150 countries. The company has a remote team of 650+ members across 40+ countries.