Customer Experience Manager - German Speaking

The role

The Customer Experience Manager leads the post-sale customer journey from onboarding to renewal. You will act as a business advisor and commercial owner to manage retention, maximize upsells, and minimize churn.

What you will do

• Manage customer engagement across the entire customer lifecycle
• Act as a Trusted Advisor to help customers adopt products and services
• Plan and execute long term Success Plans with largest customers
• Present relevant features and functionality to customers
• Participate in Business Value Justification meetings, Business Reviews, and Renewal Meetings
• Own and drive the renewal and maintain accurate weekly forecasts
• Negotiate and execute renewal contracts
• Design renewals using deal construction and pricing strategy
• Analyze data to identify selling opportunities
• Work cross-functionally with Product, Engineering, Support, and Marketing

Required qualifications

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
• Fluency in German
• Bachelor's degree and/or other professional qualifications
• Direct experience in commercial sales, negotiation, and deal closure
• Strong understanding of or willingness to learn about computer networking and how the internet works
• Expertise in SaaS retention and sales process
• Excellent knowledge of value driven sales
• Excellent problem solving skills

Nice to have

• 2+ years of industry experience, with experience in cloud security and/or performance industries
• Network security

Benefits

• Incentive compensation under Cloudflare’s Sales Compensation Plan
• Participation in Cloudflare’s equity plan

Before you apply

• Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company aims to help build a better Internet by protecting and accelerating Internet applications.