Senior Named Customer Engineer, UKI

The role

You will act as a technical advisor and architect guiding enterprise clients through the full customer journey. You will drive technical validation, customer adoption, and commercial expansion using AI-augmented workflows.

What you will do

• Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures
• Define and execute Proof of Concept plans and technical evaluations
• Deliver technical presentations, architectural diagrams, and demonstrations
• Provide oversight to technical onboarding and implementation
• Design structured migration and onboarding blueprints
• Carry a variable quota tied to new business and account growth
• Lead technical Quarterly Business Reviews for C-level executives
• Act as a trusted technical advisor throughout the customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks
• Design and document technical resources and best practices

Required qualifications

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer
• Ability to white-board, design, and articulate complex enterprise network and security architectures
• Excellent communication skills to translate technical concepts into business outcomes
• Track record of operating in a quota-carrying or revenue-aligned environment
• Exceptional presentation and stakeholder management skills
• Depth in at least three of the following: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Nice to have

• Track record of creating and delivering technical enablement
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
• Background from hyperscalers, digital natives, distributed systems environments, or startups

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company aims to help build a better Internet by protecting and accelerating Internet applications.