Senior Customer Engineer, Public Sector Federal

Hybrid. Posted 10 months ago

The role

You will act as a technical lynchpin through the sales cycle, providing pre-sales and account technical leadership. You will educate and empower Public Sector prospects and customers on the Cloudflare platform through demonstrations, documentation, and strategic guidance.

What you will do

Drive technical discussions and implementations to generate and expand business
Qualify prospect and customer use cases
Perform technical requirements discovery
Lead demonstrations
Identify and design solutions
Collaborate on proofs-of-concept (PoCs)
Advise existing customers on technical best practices
Support implementation of Cloudflare products and features
Provide strategic guidance to customers
Support the emerging Dept. of Defense & DISA segment

Required qualifications

Understanding in internet technologies: OSI Model layers 1-7, Routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
Comfortable with SASE frameworks and related technologies such as Secure Web Gateway, CASB, DLP, SD-WAN, etc.
Comfort with on premise infrastructure and networking configurations, including potential legacy systems or methodologies
Minimum 4 years of experience in a customer-facing sales or consulting role supporting the US Federal Government
Technical curiosity and passion
Focus on learning, teaching, collaboration, mentorship, and growth
Project management, relationship building, and EQ

Nice to have

Not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector
Undergraduate degree in Computer Science, Engineering or a related field
Experience serving the US Department of Defense or DISA market segment
Graduate-level degrees in Computer Science, Engineering or related fields
Certifications: Azure/AWS/GCP Architect, etc.

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Before you apply

Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub
Position may require access to information protected under U.S. export control laws
Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.