Senior Customer Engineer, Sub-Saharan Africa

The role

You will act as a technical advisor and architect guiding enterprise clients through the full customer journey. You will drive technical validation, customer adoption, and commercial expansion using AI-augmented workflows.

What you will do

• Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures
• Define and execute Proof of Concepts and technical evaluation plans
• Deliver technical presentations, architectural diagrams, and demonstrations
• Provide oversight to technical onboarding and implementation
• Design structured migration and onboarding blueprints
• Carry a variable quota tied to new business acquisition and account growth
• Lead technical Quarterly Business Reviews for C-level executives
• Act as a trusted technical advisor throughout the customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks
• Design and document technical resources and best practices

Required qualifications

• Fluency in English (written and spoken)
• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Eng
• Ability to white-board, design, and articulate complex enterprise network and security architectures
• Excellent communication skills to translate technical concepts into business outcomes
• Proven track record of operating in a quota-carrying or revenue-aligned environment
• Exceptional presentation and stakeholder management skills
• Depth in at least four of the following: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Nice to have

• French is a plus
• Track record of creating and delivering technical enablement
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
• Hyperscaler / Digital Native Background

Benefits

• Competitive base salary
• Variable compensation structure

Before you apply

• Applicants may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company protects and accelerates Internet applications without adding hardware, installing software, or changing code.