Senior Customer Engineer - Calgary, AB

The role

The Customer Engineer acts as a technical advisor and architect for the customer journey. You will guide enterprise clients through technical validation, onboarding, deployment architecture, and full lifecycle expansion.

What you will do

• Lead technical deep-dive discovery and capture business requirements
• Map customer infrastructure to Cloudflare architectures
• Define and scope Proof of Concepts (PoCs) and technical evaluations
• Deliver technical presentations, architectural diagrams, and demonstrations
• Provide oversight to technical onboarding and implementation
• Design structured migration and onboarding blueprints
• Carry a variable quota tied to new business acquisition and account growth
• Lead technical Quarterly Business Reviews (QBRs)
• Act as a trusted technical advisor throughout the customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks

Required qualifications

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Eng
• Ability to white-board, design, and articulate complex enterprise network and security architectures
• Excellent communication skills to translate technical concepts into business outcomes
• Proven track record of operating in a quota-carrying or revenue-aligned environment
• Exceptional presentation and stakeholder management skills
• Depth in at least four of the following: Internet fundamentals (OSI Model, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS)
• Depth in at least four of the following: Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE)
• Depth in at least four of the following: Performance (speed, latency, caching, video streaming, HTTP/2, TLS 1.3)
• Depth in at least four of the following: AI Proficiency (prompt engineering, AI-assisted scripting, LLM utilization)
• Depth in at least four of the following: Coding/Scripting (Python, JavaScript, Bash, Lua, Go)
• Depth in at least four of the following: Developer Platform Fluency (RESTful/GraphQL APIs, SDKs, webhooks, infrastructure-as-code, CI/CD)
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Nice to have

• Track record of creating and delivering technical enablement
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
• Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups

Benefits

• Travel is reimbursable in accordance with the Company's Travel & Expense Policy

Before you apply

• Candidates must have reliable personal or local public transportation to complete required travel
• Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company is on a mission to help build a better Internet.