Senior Customer Engagement Strategy Manager

The role

You will shape how Cloudflare engages and grows relationships with strategic enterprise customers. You will develop engagement strategies, prepare executives for meetings, and build scalable frameworks and playbooks.

What you will do

• Serve as strategic operating partner for Top 250 accounts in AMER
• Align internal teams around account growth using AI solutions
• Act as connective tissue between field teams and internal stakeholders
• Partner with account teams and C-Suite for executive engagements
• Translate account knowledge into coherent engagement strategies
• Build and maintain modular narrative frameworks and talk tracks for executives
• Prepare leaders with customer context and business priorities before engagements
• Host and facilitate Executive-level engagements at the San Francisco EBC
• Identify ways to use AI and emerging tools to improve engagement quality

Required qualifications

• 5–8 years in strategic account management, executive engagement programs, pre-sales consulting or a similar GTM role within B2B SaaS or enterprise technology
• Experience working with senior executives, strategic accounts, or complex enterprise customers
• Strong analytical, problem-solving and communication skills
• Demonstrated ability to influence cross-functional teams without direct authority
• Experience translating customer insights into strategies, narratives, programs, or commercial actions
• Strong written and verbal storytelling skills, including executive-level content development
• Bachelor's degree

Nice to have

• Master’s degree
• Sales/GTM experience
• Backgrounds in management consulting, investment banking, corporate strategy, technology, or enterprise sales

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Applicants progressing to the offer stage may be asked to attend an in-person interview
• Position may require access to information protected under U.S. export control laws
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company protects and accelerates Internet applications online without adding hardware, installing software, or changing code.