Senior Customer Engineer, Enterprise AI - Bay Area

The role

You will act as a technical partner for Digital Native Enterprise accounts, managing the technical relationship from discovery through expansion. You will lead technical validation, oversee customer onboarding, and drive strategic growth through architectural advisory and business reviews.

What you will do

• Lead technical discovery, design architectures, and deliver demos and Proofs of Concept
• Build technical champions and executive relationships within target accounts
• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
• Serve as the primary technical contact from contract signature through full platform adoption
• Lead and oversee technical onboarding and implementation
• Monitor customer health telemetry and resolve integration bottlenecks
• Carry a variable quota tied to new business acquisition and account growth
• Identify and drive strategic cross-sell and upsell opportunities
• Lead technical Quarterly Business Reviews
• Advise on architecture best practices, security posture, and platform strategy

Required qualifications

• Deep understanding on The Life of a Request on the Internet
• Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
• Broad technical expertise across web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
• Exceptional communication and presentation skills
• AI-Native Development: integrated AI-augmented workflows into daily development cycle

Nice to have

• Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
• Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
• Proficiency in Python, JavaScript, or Go
• Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
• Hands-on experience building cloud-based applications
• Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts
• Cloudflare platform certifications or meaningful hands-on deployment experience
• Exposure to DevOps, security operations, or emerging GenAI trends
• Relevant industry certifications (cloud, security, networking)

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Candidates must be working currently in the Bay Area or intent on moving to the Bay Area
• Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that protects and accelerates Internet applications. The company is on a mission to help build a better Internet.