Senior Customer Engineer, Hong Kong (Pre-sales)

The role

You will act as a technical advisor and quota-carrying technologist owning the technical relationship from discovery to long-term adoption. You will design architectures, deliver product demonstrations, and drive business outcomes across the customer journey.

What you will do

• Partner with Account Executives to lead technical discovery and build bespoke architectures
• Deliver product demonstrations and Proof of Concepts across Security, Networking and Developer Platforms
• Act as a trusted technical advisor throughout the entire customer lifecycle
• Ensure alignment between customer business goals and product roadmap
• Carry a variable quota tied to new business acquisition and account growth
• Ensure platform adoption, retain revenue, and identify cross-sell and up-sell opportunities
• Lead technical Quarterly Business Reviews for C-level executives
• Leverage AI agents and internal platforms to automate routine tasks

Required qualifications

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer
• Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
• Proven track record of operating in a quota-carrying or revenue-aligned environment
• Understanding of SaaS metrics, business value translation, and enterprise sales cycles
• Exceptional presentation and stakeholder management skills
• Bilingual in English and Cantonese

Nice to have

• Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway
• Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures
• Proficiency in Python, JavaScript, or similar languages

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.