Senior Customer Engineer, Named - Minnesota

The role

You will act as a quota-carrying technologist and trusted advisor owning the technical relationship from discovery to long-term adoption. You will focus on high-value architectural design and driving business outcomes using AI-augmented workflows.

What you will do

• Lead technical discovery and build bespoke architectures.
• Deliver product demonstrations and Proof of Concepts across Security, Networking and Developer Platforms.
• Lead or provide oversight to technical onboarding and implementation.
• Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy.
• Monitor customer health scores and telemetry to ensure time-to-value.
• Carry a variable quota tied to new business acquisition and account growth.
• Ensure platform adoption, retain revenue, and identify cross-sell and up-sell opportunities.
• Lead technical Quarterly Business Reviews for C-level executives.
• Act as a trusted technical advisor throughout the customer lifecycle.
• Leverage AI agents and internal platforms to automate routine tasks.

Required qualifications

• Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.
• Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Proven track record of operating in a quota-carrying or revenue-aligned environment.
• Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills.

Nice to have

• Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize.
• Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
• Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
• This position may require access to information protected by U.S. export control laws.
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.