Senior Customer Engineer, Digital Native Business, Indonesia

Hybrid. Posted 2 months ago

The role

The Senior Customer Engineer acts as a technical advisor and architect for the customer journey. You will guide enterprise clients through technical validation, onboarding, deployment architecture, and full lifecycle expansion.

What you will do

Lead technical deep-dive discovery and capture business requirements
Map customer infrastructure to Cloudflare architectures
Define and execute Proof of Concepts (PoCs) and technical evaluations
Deliver technical presentations, architectural diagrams, and demonstrations
Provide oversight to technical onboarding and implementation
Design structured migration and onboarding blueprints
Carry a variable quota tied to new business and account growth
Lead technical Quarterly Business Reviews (QBRs)
Act as a trusted technical advisor throughout the customer lifecycle
Leverage AI agents and LLMs to automate routine tasks

Required qualifications

7+ years of experience in a customer-facing technical role
Ability to white-board, design, and articulate complex enterprise network and security architectures
Excellent communication skills to translate technical concepts into business outcomes
Proven track record in a quota-carrying or revenue-aligned environment
Exceptional presentation and stakeholder management skills
Depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency
Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Nice to have

Track record of creating and delivering technical enablement
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
Background from hyperscalers, digital natives, distributed systems environments, or startups
Fluency in Bahasa Indonesia

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company is on a mission to help build a better Internet.