Senior Customer Engineer, Vietnam

The role

The Senior Customer Engineer acts as a technical advisor and architect for the customer journey. You will guide enterprise clients from pre-sales validation through onboarding, deployment, and lifecycle expansion.

What you will do

• Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures
• Define and execute Proof of Concepts and technical evaluation plans
• Deliver technical presentations, architectural diagrams, and demonstrations
• Provide oversight to technical onboarding and implementation
• Design structured migration and onboarding blueprints
• Carry a variable quota tied to new business and account growth
• Lead technical Quarterly Business Reviews for C-level executives
• Act as a trusted technical advisor throughout the customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks
• Design and document technical resources and best practices

Required qualifications

• 7+ years of experience in a customer-facing technical role
• Ability to white-board, design, and articulate complex enterprise network and security architectures
• Excellent communication skills to translate technical concepts into business outcomes
• Proven track record in a quota-carrying or revenue-aligned environment
• Exceptional presentation and stakeholder management skills
• Depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Nice to have

• Track record of creating and delivering technical enablement
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
• Background in hyperscalers, digital natives, distributed systems environments, or startups
• Fluency in Vietnamese

Before you apply

• Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that protects and accelerates Internet applications. The company is on a mission to help build a better Internet.