Senior Manager, Infrastructure Operations and Compliance

The role

You will lead two teams covering physical network reliability, operational security, and global regulatory compliance. You will manage the full lifecycle of physical infrastructure across 750+ data center sites.

What you will do

• Lead the Operations team and the Security and Compliance team.
• Set goals and develop talent for both functions.
• Own the end-to-end decommissioning process including asset destruction and compliance evidence filing.
• Drive ITAD vendor relationships and contractual SLAs.
• Ensure 24x7 incident response coverage for carrier outages, facility issues, and hardware degradation.
• Oversee hardware break-fix operations and coordination with vendors.
• Accountable for quarterly and monthly access review cycles across global data center sites.
• Own physical access provisioning and deprovisioning functions.
• Drive reduction in manual operational burden through automation and AI-assisted workflows.
• Maintain executive-level relationships with GRC leads.

Required qualifications

• 7+ years in infrastructure operations, data center operations, network operations, or a closely related field
• At least 3 years in a people management role
• Demonstrated experience managing managers
• Experience holding multiple teams accountable to operational SLAs simultaneously
• Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, or equivalent at an operational level
• Strong program management instincts
• Proven track record of driving operational efficiency through process redesign or automation adoption
• Excellent written and verbal communication

Nice to have

• Experience managing 24x7 on-call operations teams using PagerDuty or equivalent
• Familiarity with network infrastructure concepts
• Experience with physical access control systems or vendor portal administration at scale
• Knowledge of ITAD vendor management and compliance requirements
• Background in a rapidly scaling, global infrastructure environment
• Experience driving SSO or identity federation projects

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.