Senior Customer Engineer, Saudi Arabia

The role

The Senior Customer Engineer acts as a technical advisor and architect for enterprise clients. You will guide customers through technical validation, onboarding, and deployment while managing a variable quota for business growth.

What you will do

• Lead technical deep-dive discovery and capture business requirements.
• Define and execute Proof of Concepts and technical evaluation plans.
• Deliver technical presentations, architectural diagrams, and demonstrations.
• Provide oversight to technical onboarding and implementation.
• Design migration and onboarding blueprints for customer environments.
• Carry a variable quota tied to new business and account growth.
• Identify strategic cross-sell and up-sell opportunities.
• Lead technical Quarterly Business Reviews for C-level executives.
• Act as a trusted technical advisor throughout the customer lifecycle.
• Leverage AI agents and LLMs to automate routine tasks.

Required qualifications

• Fluency in English and Arabic (written and spoken).
• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Eng
• Ability to white-board, design, and articulate complex enterprise network and security architectures.
• Excellent communication skills to translate technical concepts into business outcomes.
• Proven track record in a quota-carrying or revenue-aligned environment.
• Exceptional presentation and stakeholder management skills.
• Depth in at least four of the following: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Track record of creating and delivering technical enablement.
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
• Background from hyperscalers, digital natives, distributed systems environments, or startups.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company aims to help build a better Internet by protecting and accelerating Internet applications.