Trust & Safety Investigator II, Singapore

The role

You will address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues. You will review abuse claims and financial fraud for customers.

What you will do

• Be part of a world class globally-distributed team.
• Help administer efficient and compliant handling of legal requests, including requests for information, subpoenas, and court orders.
• Perform operations for timely Service-Level Agreement (SLA) delivery.
• Maintain high levels of stakeholder satisfaction.
• Partner with Policy, Legal, and Product teams to ensure scalable processes.
• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
• Participate in rotating weekend and off-hour coverage responsibilities.

Required qualifications

• 3-5 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider
• Working knowledge of DNS and how the Internet works
• Worked with lawyers and legal teams on document production requests
• Interacted with law enforcement individuals and agencies
• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor
• Excellent written and verbal communication skills
• Strong anti-abuse and/or support escalation background
• Attention to detail and ability to manage multiple projects and tasks

Nice to have

• Experience with the legal considerations related to hosted material (notice & takedown)
• Familiarity with DMCA (Digital Millennium Copyright Act), copyright, and trademark issues
• Experience working with Security teams, specifically around threat identification and disruption
• Experience in compliance, sanctions, and similar regulatory regimes

Before you apply

• Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
• This position may require access to information protected under U.S. export control laws.
• Any offer of employment may be conditioned on your authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online.