Senior Revenue Operations Support Manager, Singapore

The role

You will manage background operations using Salesforce and CLM systems to support the APAC region. You will resolve tickets for sales and customer success and lead projects to enhance process efficiency.

What you will do

• Directly support sales and customer success by resolving tickets related to sales process and systems
• Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems
• Verifying data accuracy of sales orders
• Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team
• Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members
• Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce
• Own projects to roll out operational support for new initiatives
• Lead and develop operational projects which enhance processing speed and efficiency

Required qualifications

• 5-10 years of relevant experience in a sales operations role
• Experience as a user of Salesforce within quote to cash business processes
• Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects
• Detail oriented with high capability for detecting inconsistencies
• Proficient with Excel/Google Sheets
• Strong time management skills
• Excellent verbal and written communication skills
• Strong work ethic and organizational skills

Nice to have

• Experience at SaaS company preferred

Before you apply

• Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs
• Position may require access to information protected under U.S. export control laws
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.