Senior Customer Engineer, Bogotá, Colombia.

The role

The Customer Engineer drives technical go-to-market strategy and acts as a trusted advisor for customers. You will lead technical discovery, build architectures, and manage technical relationships from discovery through long-term adoption.

What you will do

• Partner with Account Executives to lead technical discovery, build custom architectures, and run product demos and Proof of Concepts
• Oversee technical onboarding and implementation
• Serve as the main contact for the customer
• Monitor health scores and telemetry to speed up time-to-value and fix bottlenecks
• Carry a variable quota tied to new business and account growth
• Lead technical Quarterly Business Reviews to show return on investment to executives
• Maintain deep relationships with key stakeholders through onboarding, maturity, renewal, and expansion
• Use AI agents to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring

Required qualifications

• Background in a customer-facing technical role like Solutions Engineering or Sales Engineering
• Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture
• Track record in a quota-carrying or revenue role with knowledge of SaaS metrics and enterprise sales cycles
• Strong presentation skills to bridge deep tech details with C-suite business strategy

Nice to have

• Cloudflare AI Stack Experience: Hands-on work with Cloudflare's developer platform and AI tools (Workers AI, AI Gateway, Vectorize)
• Applied AI Knowledge: Experience with prompt engineering, LLM orchestration, or RAG architectures
• Coding/Scripting: Proficiency in Python, JavaScript, or similar languages for custom integration scripts and API connectors

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.