Senior Customer Engineer, Start Up AI

The role

You will act as a technical advisor and architect for startup and AI customers. You will guide them through technical validation, production deployment, and long-term adoption while carrying a quota.

What you will do

• Lead technical deep-dive discovery to uncover AI problems
• Map customer infrastructure to Cloudflare architectures
• Define scope and success criteria for Proofs of Concept
• Build customer-specific prototypes
• Deliver technical presentations and architectural diagrams
• Oversee technical onboarding and implementation
• Guide customers in taking AI applications from prototype to production
• Carry a variable quota tied to new business and account growth
• Develop relationships with incubators, accelerators, and venture capital firms
• Use AI agents and LLMs to automate routine tasks

Required qualifications

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Eng
• Business fluency in German is required
• Depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Engineering, AI-Augmented Workflows, Coding/Scripting, or Developer Platform Fluency

Nice to have

• Experience working with startups, AI companies, or digital-native businesses
• Established network within incubators, accelerators, venture capital, and the startup scene
• Track record of creating and delivering technical enablement
• Hands-on experience with retrieval and knowledge systems (RAG, embeddings, reranking, agentic search)
• Understanding of how AI crawlers and agents interact with internet-facing applications
• Understanding of regulatory requirements such as PCI DSS, HIPAA, SOC 2, GDPR, and the EU AI Act
• Background from hyperscalers, digital natives, distributed systems environments, or startups

Benefits

• Incentive compensation under Cloudflare's Sales Compensation Plan
• Participation in Cloudflare's equity plan

Before you apply

• Applicants progressing to the offer stage may be asked to attend an in-person interview
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company protects and accelerates Internet applications without adding hardware or changing code.