Customer Solutions Strategy Lead

The role

You will serve as a strategic link between Client Directors and Customer Engineers for high-value accounts. You will develop platform adoption roadmaps and build technical executive relationships to drive enterprise-wide transformation.

What you will do

• Develop account-specific adoption plans across App Modernization, Developer, and AI.
• Map customer workloads to Cloudflare capabilities.
• Coordinate SE, CS, and Product resources against adoption milestones.
• Run account team operating rhythm.
• Build relationships with CTOs, VPs of Engineering, and Platform Architects.
• Identify and qualify platform expansion opportunities.
• Bring strategic customer requirements into Product roadmap discussions.
• Provide quarterly briefings on adoption patterns, blockers, and feature needs.

Required qualifications

• 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment.
• Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously.
• Natural obsession with how things work and how they could be better.
• Comfortable in high-pressure, ambiguous environments.

Nice to have

• 7+ years of deployment experience in similar role or experience in a technical leadership role
• Previous experience as a Customer Engineer leader, consultant or technical marketing engineer building, architecting or deploying security solutions
• Good understanding of AI, security challenges and its applicability to today’s enterprise landscape
• Proven track record using AI to help drive revenue
• Strong knowledge of Security Architecture, Design and Operations
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
• Proven experience working with customers and partners in successful design and deployment of solutions
• Ability to juggle and successfully drive projects with customers, prospects, and partners
• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.