VP, Global Head of Trust & Safety

The role

You will lead a global team of investigators and engineers to manage requests for information and abuse reports. You will develop trust and safety policies, implement automation, and represent the company with government officials and industry peers.

What you will do

• Design and build a trust and safety function for a highly technical company.
• Build, develop, and manage a globally-distributed team operating 24/7/365.
• Create and maintain processes and policies for legal requests and abuse complaints.
• Ensure consistent and fair application of policies using AI-powered automation.
• Liaise with senior company leaders, attorneys, engineers, and security staff.
• Work with engineers to improve automated tools.
• Partner with Policy, Legal, and Product teams to implement scalable policies.
• Handle sensitive content and emotionally charged escalations.
• Take responsibility for online fraud and safety concerns.
• Represent the company externally with industry groups, government officials, and press.

Required qualifications

• 15+ years relevant experience in Trust and Safety, fraud, risk management, threat intelligence, or customer support.
• 8+ years experience managing a large team.
• Experience working with law enforcement and legal requests for customer information.
• Deep technical experience understanding how the Internet works.
• Understanding of the Internet ecosystem and online service provider roles.
• Experience assessing, analyzing, and resolving complex and sensitive issues.
• Experience with analytics and solving problems using data.
• Experience working closely with c-suite level executives.
• Significant awareness of law enforcement access and intermediary liability.
• Strong communication skills across technical and non-technical audiences.
• Excellent collaboration and consensus-building skills.
• Ability to prioritize and multitask in a fast-moving environment.

Nice to have

• A global network of contacts
• Experience working on international issues with a global mindset

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Applicants may be asked to attend an in-person interview at a Cloudflare Office or Hub.
• Position may require access to information protected under U.S. export control laws.
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company aims to help build a better Internet by protecting and accelerating Internet applications.