Senior Customer Engineer - Toronto, Canada

The role

You will act as a technical advisor and architect guiding enterprise clients through the full customer journey. You will drive technical validation, customer adoption, and commercial expansion using AI-augmented workflows.

What you will do

• Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures.
• Define and execute technical evaluation plans for Proof of Concepts.
• Deliver technical presentations, architectural diagrams, and demonstrations.
• Provide oversight to technical onboarding and implementation.
• Design structured migration and onboarding blueprints.
• Carry a variable quota tied to new business acquisition and account growth.
• Lead technical Quarterly Business Reviews for C-level executives.
• Act as a trusted technical advisor throughout the customer lifecycle.
• Leverage AI agents and LLMs to automate routine tasks.
• Design and document technical resources and best practices.

Required qualifications

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer
• Ability to white-board, design, and articulate complex enterprise network and security architectures.
• Excellent communication skills to translate technical concepts into business outcomes.
• Proven track record of operating in a quota-carrying or revenue-aligned environment.
• Exceptional presentation and stakeholder management skills.
• Depth in at least four of the following: Internet fundamentals (OSI Model, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS), Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE)
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Track record of creating and delivering technical enablement.
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
• Background in hyperscalers, digital natives, distributed systems environments, or startups.

Before you apply

• Applicants progressing to the offer stage may be asked to attend an in-person interview.
• Position may require access to information protected under U.S. export control laws.
• Employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company aims to help build a better Internet by protecting and accelerating Internet applications.