Senior Customer Engineer SLED TX (Austin, Dallas or Houston)

Hybrid. Posted a month ago

The role

You will act as a technical advisor for SLED and Local Government customers. You will lead technical discovery, build architectures, and drive product adoption and expansion.

What you will do

Lead technical discovery and build bespoke architectures
Deliver product demonstrations and Proof of Concepts
Lead technical onboarding and implementation
Partner with Account Executives on expansion strategy
Monitor customer health scores and telemetry
Carry a variable quota for new business and account growth
Identify strategic cross-sell and up-sell opportunities
Lead technical Quarterly Business Reviews
Act as a trusted technical advisor throughout the customer lifecycle
Leverage AI agents to automate routine tasks

Required qualifications

Proven experience working with or selling into SLED, Local Government, State or Municipal agencies
Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer
Broad technical expertise in web security, networking, cloud infrastructure, and enterprise architecture
Proven track record in a quota-carrying or revenue-aligned environment
Exceptional presentation and stakeholder management skills

Nice to have

Cloudflare AI Stack Experience (Workers AI, AI Gateway, and Vectorize)
Applied AI Knowledge (prompt engineering, LLM orchestration, or RAG architectures)
Proficiency in Python, JavaScript, or similar languages

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Before you apply

Must reside in Texas
May be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs
May require authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company is on a mission to help build a better Internet.