Senior Customer Engineer,Indonesia

The role

The Senior Customer Engineer acts as a technical advisor and architect for the customer journey. You will guide enterprise clients through technical validation, onboarding, deployment architecture, and lifecycle expansion.

What you will do

• Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures
• Define and execute Proof of Concepts and technical evaluation plans
• Deliver technical presentations, architectural diagrams, and demonstrations
• Provide oversight to technical onboarding and implementation
• Design structured migration and onboarding blueprints
• Carry a variable quota tied to new business acquisition and account growth
• Lead technical Quarterly Business Reviews for C-level executives
• Act as a trusted technical advisor throughout the customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks
• Design and document technical resources and best practices

Required qualifications

• 7+ years of experience in a customer-facing technical role
• Ability to white-board, design, and articulate complex enterprise network and security architectures
• Excellent communication skills to translate technical concepts into business outcomes
• Proven track record in a quota-carrying or revenue-aligned environment
• Exceptional presentation and stakeholder management skills
• Depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Nice to have

• Track record of creating and delivering technical enablement
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
• Background in hyperscalers, digital natives, distributed systems environments, or startups
• Fluency in Bahasa Indonesia

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company aims to help build a better Internet by protecting and accelerating Internet applications.