Senior Director Digital Native, Customer Engineering

The role

The Senior Director of Customer Engineering will lead the Digital Native market segment by partnering with the Area Vice President of Sales. This leader will drive go to market strategy, technical win rates, and team effectiveness through AI-assisted execution and automated workflows.

What you will do

• Develop and execute technical solution strategies with Digital Native Sales Leaders.
• Lead, mentor, and coach frontline CE Managers.
• Drive talent acquisition strategy to recruit engineers and managers.
• Own pre-sales technical strategy for AI labs, developer platforms, and scale-ups.
• Partner with the AVP of Sales to drive pipeline conversion and quota attainment.
• Set the technical standard for edge and AI solution design.
• Serve as executive sponsor on high-stakes, Tier-1 deals.
• Design territory coverage, resource allocation models, and account pod structures.
• Oversee and report on Digital Native technical performance metrics.
• Collaborate with global regional leads and Product Management teams.

Required qualifications

• 8+ years of Customer Engineering leadership or enterprise sales leadership experience managing mid-to-large-sized technical organizations.
• Experience managing people managers within AI-assisted technical selling environments.
• 8+ years of experience as a hands-on Customer Engineer or Technical Consultant delivering complex SaaS, PaaS, or cloud security solutions.
• Proven track record of partnering with Account Executives, Customer Success teams, and executive-level stakeholders.
• Experience in navigating and solving complex technical escalations.
• Experience supporting enterprise contract management, commercial negotiations, compliance, or project management frameworks.

Nice to have

• Prior experience in financial consulting, software development, product management, or technical project delivery.
• Existing relationships or familiarity with major Digital Native channel partners and global systems integrators.
• Hands-on familiarity with Zero Trust/SASE architectures, application security frameworks, serverless developer platforms, or modern AI development and automation environments.

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub.
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company protects and accelerates Internet applications without adding hardware, installing software, or changing code.