IT Operations Specialist I

The role

You will provide onsite IT support and maintain workplace technology in a macOS and Google Workspace environment. You will manage the hire-to-retire lifecycle, office AV systems, and use internal AI tools to optimize workflows.

What you will do

• Act as the primary onsite technical support resource for macOS, Windows, and Linux endpoints.
• Execute infrastructure updates and enforce system policies with engineering teams.
• Manage hire-to-retire IT operations including provisioning, orientation, and offboarding.
• Administer user accounts and permissions within Google Workspace and SaaS tools.
• Manage physical IT asset lifecycle including inventory, check-in/out, and disposal.
• Utilize internal AI tools to summarize incidents and draft Knowledge Base documentation.
• Support office conference room technology and provide live technical setup for events.
• Participate in a scheduled on-call rotation for critical after-hours incidents.

Required qualifications

• 1–2 years of hands-on IT support or help-desk experience in a corporate environment.
• Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations.
• Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting.
• Practical administrative experience with Google Workspace.
• Willingness and availability to work fully onsite 5 days a week.
• Availability to participate in a scheduled on-call rotation for after-hours support.
• Readiness to utilize internal AI tools and assistants.
• Strong written and verbal communication skills.
• Current resume/CV detailing relevant IT workplace support experience.

Nice to have

• Experience with macOS endpoint management using MDM platforms like Jamf Pro or Kandji.
• Experience using corporate ticketing platforms such as Jira Service Management or Zendesk.
• Apple Certified Support Professional (ACSP).
• Google Workspace Administrator.
• CompTIA A+.
• ITIL 4 Foundation.

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Application requires a current resume/CV detailing relevant IT workplace support experience.
• Applicants who progress to the offer stage may be asked to attend an in-person interview.
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company is on a mission to help build a better Internet.