Customer Security Compliance Specialist

The role

You will join the Customer Compliance Team to build trust by sharing information about security programs and policies. You will fill out security questionnaires, engage with customers on security topics, and facilitate audits. You will also build and iterate on custom workflows using in-house AI platforms.

What you will do

• Fill out complex customer security questionnaires, RFPs, and technical assessments using AI generation pipelines.
• Engage directly with enterprise customers as a security advisor to resolve architectural inquiries and assist legal teams.
• Host, coordinate, and facilitate on-site and virtual customer audits.
• Design, configure, and iterate on custom workflows and compliance assistants using in-house AI platforms.
• Structure, audit, and maintain authoritative knowledge repositories for security regulations.
• Collaborate with marketing and engineering to mature the customer Trust Portal.
• Research, write, and maintain public-facing white papers, security blogs, and compliance mappings.

Required qualifications

• 5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance.
• Demonstrated ability to build with AI including prompt engineering, retrieval-augmented generation, API-based automations, or internal agent configurations.
• Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53.
• Strong written communication skills to translate complex networking, infrastructure, and cryptographic concepts.
• Comfortable presenting to or answering questions from external customers, sales executives, and legal counsel.
• Comfort partnering across Sales, Product, Legal, and internal Platform/AI Engineering teams.
• Familiarity with data structures, markdown, APIs, or basic scripting such as Python, SQL, or shell.

Nice to have

• Practical cloud/network engineering experience
• Deep familiarity with global privacy regulations (GDPR, CCPA)
• Experience establishing automated operational metrics

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Applicants who progress to the offer stage may be asked to attend an in-person interview within a Cloudflare Office or Hub.
• Position may require access to information protected under U.S. export control laws.
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company is on a mission to help build a better Internet.