Senior Manager, Customer Engineering, Central Eastern Europe & Israel - Hebrew Speaking

The role

The Manager, Customer Engineering leads a team of Customer Engineers in Central Eastern Europe & Israel. You will build, coach, and enable a team of quota-carrying technologists to manage the customer technical journey from discovery to expansion.

What you will do

• Recruit, onboard, coach, and retain a diverse team of Customer Engineers.
• Set clear expectations and conduct regular 1:1s and performance reviews.
• Manage the team's opportunity pipeline and forecast weekly.
• Achieve new business acquisition, expansion, adoption, and consumption targets.
• Partner with Sales, Customer Experience, and Professional Services on account planning.
• Accompany Customer Engineers on customer calls, QBRs, discovery sessions, and PoC reviews.
• Provide real-time coaching on architecture, commercial positioning, and executive communication.
• Ensure the team operates efficiently within established GTM processes.
• Champion the adoption of AI agents, LLMs, and automation tools.
• Partner with Product, Engineering, Support, Marketing, and Enablement to surface field feedback.

Required qualifications

• 5+ Years of proven experience leading quota carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment.
• Ability to white-board, design, and articulate complex enterprise network and security architectures.
• Excellent communication skills to translate technical concepts into business outcomes.
• Demonstrated success owning and forecasting a revenue number.
• Excellent people management skills.
• Exceptional written and verbal communication in both English and Hebrew.
• Familiarity with AI-augmented workflows, LLMs, and automation approaches.
• Fluency in at least two or three technical areas: Internet fundamentals (DNS, HTTP(S), TCP/IP, SSL/TLS), Security (WAF, Bot Management, Zero Trust, SASE), Performance (caching, latency, content delive
• Undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.

Nice to have

• Experience with Cloudflare's product portfolio or familiarity with CDN, security edge, Zero Trust, developer platform, or AI workloads.
• Experience managing managers or teams distributed across regions and time zones.
• Track record of improving operational cadence, enablement, and forecasting discipline.
• Understanding of compliance frameworks such as PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP.
• Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups.

Benefits

• Competitive base salary
• Variable compensation structure tied to team performance
• Eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan
• Eligible to participate in Cloudflare's equity plan

Before you apply

• Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub.
• Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.