Customer Engineer, Enterprise - Austin/Dallas,TX or Raleigh, NC

The role

The Customer Engineer acts as a technical advisor and architect for enterprise clients. You will guide customers through technical validation, onboarding, deployment architecture, and full lifecycle expansion.

What you will do

• Lead technical deep-dive discovery and capture business requirements
• Define and scope Proof of Concepts and technical evaluation plans
• Deliver technical presentations, architectural diagrams, and demonstrations
• Provide oversight to technical onboarding and implementation
• Design structured migration and onboarding blueprints
• Carry a variable quota tied to new business and account growth
• Lead technical Quarterly Business Reviews for C-level executives
• Act as a trusted technical advisor throughout the customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks
• Design and document technical resources and best practices

Required qualifications

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer
• Ability to white-board, design, and articulate complex enterprise network and security architectures
• Excellent communication skills to translate technical concepts into business outcomes
• Track record of operating in a quota-carrying or revenue-aligned environment
• Exceptional presentation and stakeholder management skills
• Depth in at least four of the following: Internet fundamentals (OSI Model, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS)
• Depth in at least four of the following: Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE)
• Depth in at least four of the following: Performance (speed, latency, caching, video streaming, HTTP/2, TLS 1.3)
• Depth in at least four of the following: AI Proficiency (prompt engineering, AI-assisted scripting, LLM utilization, workflow automation)
• Depth in at least four of the following: Coding/Scripting (Python, JavaScript, Bash, Lua, Go)
• Depth in at least four of the following: Developer Platform Fluency (RESTful/GraphQL APIs, SDKs, webhooks, infrastructure-as-code, CI/CD)
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Nice to have

• Track record of creating and delivering technical enablement
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
• Background in hyperscalers, digital natives, distributed systems environments, or startups

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company is on a mission to help build a better Internet.