Senior Customer Engineer - Montreal, QC

The role

The Customer Engineer acts as a technical advisor and architect for the customer journey. You will guide enterprise clients through technical validation, onboarding, deployment architecture, and lifecycle expansion.

What you will do

• Lead technical deep-dive discovery and capture business requirements
• Map customer infrastructure to Cloudflare architectures
• Define and execute Proof of Concepts (PoCs) and technical evaluations
• Deliver technical presentations, architectural diagrams, and demonstrations
• Provide oversight to technical onboarding and implementation
• Design structured migration and onboarding blueprints
• Carry a variable quota for new business and account growth
• Lead technical Quarterly Business Reviews (QBRs)
• Act as a trusted technical advisor throughout the customer lifecycle
• Leverage AI agents and LLMs to automate routine tasks

Required qualifications

• Professional working proficiency in French and English (written and spoken)
• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer
• Ability to white-board, design, and articulate complex enterprise network and security architectures
• Excellent communication skills to translate technical concepts into business outcomes
• Proven track record in a quota-carrying or revenue-aligned environment
• Exceptional presentation and stakeholder management skills
• Depth in at least four technical areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Nice to have

• Track record of creating and delivering technical enablement
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
• Background in hyperscalers, digital natives, distributed systems environments, or startups

Before you apply

• Candidates must have reliable personal or local public transportation to complete required travel
• Applicants progressing to the offer stage may be asked to attend an in-person interview
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company protects and accelerates Internet applications without adding hardware, installing software, or changing code.