Principal, Customer Strategy & Storytelling

The role

You will establish, scale, and architect stories about the Developer Platform. You will unearth customer transformations and translate technical breakthroughs into narratives for internal teams and the global ecosystem.

What you will do

• Identify and develop customer stories demonstrating transformational outcomes.
• Build repeatable frameworks for customer identification and story development.
• Partner with Marketing to create long form content, campaign materials, and executive presentations.
• Create enablement assets for technical sales organizations, sellers, and partner networks.
• Showcase technical wins to developer communities and translate them for enterprise buyers.
• Cultivate relationships with strategic customers and executive sponsors to build customer champions.
• Surface emerging customer use cases and trends to inform business strategy.
• Measure program effectiveness through advocacy participation and commercial impact.

Required qualifications

• 8-10 Years Experience in Customer Success, Customer Strategy, Strategic Account Management, or Customer Marketing.
• Excellent internal and external relationship building and stakeholder management.
• Demonstrated experience working cross functionally to deliver results.
• Proven success building new programs and processes in fast-growing organizations.
• 5+ Years experience working on developer-first products with a highly technical customer base.
• Exceptional one-to-many (writing, communication, decks) and one-to-one (stakeholder management) communication skills.
• Comfort navigating ambiguity and driving initiatives independently.

Nice to have

• An instinct for what will “hit” on Hacker News paired with commercial acumen for enterprise buyers.

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Before you apply

• Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company is on a mission to help build a better Internet.