People Operations Specialist

The role

You will manage end-to-end employee lifecycle processes across the APJC region. You will act as the first point of contact for employees, resolving inquiries and maintaining data integrity within People and Payroll systems.

What you will do

• Take ownership of end-to-end employee lifecycle processes across APJC including onboarding, internal transfers, organizational changes, and offboarding.
• Provide support to employee inquiries through Zendesk.
• Act as a liaison between employees and People/Payroll, Benefits, and Legal teams.
• Maintain and update employee records across People/Payroll systems.
• Perform regular and ad hoc audits to guarantee data accuracy and compliance.
• Analyze employee feedback and process metrics to identify opportunities for process enhancements.
• Partner with regional teams to implement scalable solutions.
• Contribute to HR system implementations and vendor management.
• Support annual performance and compensation cycles, benefits enrollment, and year-end Payroll preparation.

Required qualifications

• 8 to 12 years in HR administration.
• Comfortable handling sensitive employee information with discretion.
• Highly organized with strong attention to detail.
• Excellent problem-solving abilities.
• Effective time management skills.
• Proficient in working with data.
• Skilled in Excel or Google Sheets for analysis and reporting.
• Customer-focused mindset.
• Effective communicator able to articulate information verbally and in writing.
• Adaptable and able to manage shifting priorities in a fast-paced environment.

Nice to have

• Familiarity with Workday
• Familiarity with Zendesk

Before you apply

• Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
• This position may require access to information protected under U.S. export control laws.
• Any offer of employment may be conditioned on your authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company is on a mission to help build a better Internet.