Manager, People Operations (APJC)

The role

You will lead a team focused on employee inquiry support and HR service delivery in the APJC region. You will manage payroll inputs, ensure data integrity, and contribute to the design and improvement of HR processes.

What you will do

• Guide and develop a team focused on providing employee inquiry support.
• Serve as an escalation point for complex People and Payroll matters.
• Oversee HR transactions to ensure they meet minimum standards and maintain auditable systems.
• Partner with regional senior management to address HR operational needs.
• Oversee monthly payroll inputs for accuracy and timely submission.
• Manage adherence to SOX Control & Compliance and SOP requirements.
• Contribute to the design, tracking, and implementation of HR business process improvements.
• Manage the regional offer approval process.
• Collaborate with Centers of Excellence to test and troubleshoot HR system functionality.
• Analyze support tickets and HR business processes to provide regional status insights.

Required qualifications

• 3+ years of leadership experience in People Operations, HR Service Delivery, or Payroll.
• Familiarity with HR systems such as Workday and Zendesk.
• Experience leveraging AI-driven HR tools and automated ticket/inquiry triage solutions.
• Ability to support projects aimed at enhancing operational efficiency using AI-assisted workflows.
• Commitment to accuracy in HR transactions and data management.
• Foundational knowledge of APJC countries' employment law.
• Understanding of operating within APJC regulatory environments.
• Strong customer service orientation.
• Excellent oral and written communication skills.
• Ability to prioritize tasks and provide clear status reports.
• Strong organizational, problem-solving, and time management abilities.
• Willingness to adopt AI-assisted data analysis and reporting tools.

Nice to have

• Experience with Core HR, Talent, and Compensation modules

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company is on a mission to help build a better Internet.