Manager, HR Operations (APJC)

The role

You will lead a team focused on employee inquiry support and HR service delivery in the APJC region. You will manage payroll inputs, ensure data integrity, and contribute to the design and improvement of HR processes.

What you will do

• Guide and develop a team focused on providing employee inquiry support
• Serve as an escalation point for complex People and Payroll matters
• Oversee HR transactions to ensure they meet minimum standards
• Partner with regional senior management to address HR operational needs
• Oversee monthly payroll inputs for accuracy and timely submission
• Manage adherence to SOX Control & Compliance
• Contribute to the design and implementation of HR business process improvements
• Manage the regional offer approval process
• Collaborate with internal teams to test and troubleshoot HR system functionality
• Analyze support tickets and HR processes to provide regional status insights

Required qualifications

• 3+ years of leadership experience in People Operations, HR Service Delivery, or Payroll
• Familiarity with HR systems such as Workday and Zendesk
• Experience leveraging AI-driven HR tools and automated ticket/inquiry triage solutions
• Ability to support projects aimed at enhancing operational efficiency
• Foundational knowledge of APJC countries' employment law
• Excellent oral and written communication skills
• Strong organizational, problem-solving, and time management abilities
• Willingness to adopt AI-assisted data analysis and reporting tools

Nice to have

• Experience with Core HR, Talent, and Compensation modules

Before you apply

• Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub
• Offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and other Internet properties. The company is on a mission to help build a better Internet.