Principal, Customer Narrative & Relations

Hybrid. Posted 8 days ago

The role

This person will reinvent how Cloudflare brings customer impact to life by interviewing customers and their executives. They will own the creative standard for video and content, building AI-enabled workflows to produce and amplify customer stories.

What you will do

Interview customers and find the story
Explain technology in simple terms for business and technical readers
Lead major storytelling projects such as films, campaigns, or keynotes
Pitch creative concepts and new formats
Set the quality standard for customer stories and manage agencies and internal teams
Supply executives with customer stories and proof points
Work across teams to get stories approved
Build repeatable AI workflows for story discovery and production
Track results and measure story impact

Required qualifications

10-15 years of experience in Developer Relations, Product Marketing, Customer Marketing, Journalism, or Video Production
Bachelor's degree or equivalent experience
Experience producing stories with enterprise customers and their executives
Experience explaining complex technical products to business and technical audiences
Experience producing video and live or stage content from start to finish

Nice to have

B2B technology experience
Experience building a content program or production workflow that other people could run

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Before you apply

Applicants may be asked to attend an in-person interview within a Cloudflare Office or Hub
Offer may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license

About the company

Cloudflare runs one of the world’s largest networks that powers millions of websites and Internet properties. The company is on a mission to help build a better Internet.