Provider Success Manager - San Antonio, Texas

The role

The Provider Success Manager will establish relationships with healthcare providers and drive the adoption and expansion of Counterpart Assistant. This role manages a portfolio of provider partnerships to ensure successful implementation and use of the platform in value-based care.

What you will do

• Serve as the primary point of contact for provider primary care partners
• Build consultative relationships to drive adoption of CA
• Execute provider onboarding and training best practices
• Work with clinical and non-clinical staff to drive platform adoption
• Implement and oversee a structured engagement plan for providers
• Analyze provider performance metrics and identify trends, opportunities, and risks
• Drive interventions to improve provider outcomes and platform utilization
• Implement CA best practice in various types of PCP practices
• Collaborate with sales, product, and operations teams

Required qualifications

• 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting
• Ability to build collaborative relationships with clinicians and staff
• Ability to translate operational data into actionable performance metrics and scorecards
• Deep understanding of primary care and/or ambulatory care workflows
• Success implementing, improving or changing clinical process workflow
• Knowledge of EHRs
• Knowledge of medical billing
• Knowledge of reimbursement models
• Knowledge of Medicare Advantage
• Knowledge of risk-based payment arrangements
• Strong project management skills
• Must reside in San Antonio, Texas counties

Nice to have

• Understanding of value based care models, population health or quality improvement
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits

• Competitive base salary
• Equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Flexible time-off policy
• Learning programs, mentorship, and professional development funding
• Employee Stock Purchase Plan (ESPP)

Before you apply

• Must reside in San Antonio, Texas counties
• An E-Verify company

About the company

Counterpart Health is a subsidiary of Clover Health that builds an AI-enabled solution to help physicians with the early diagnosis and management of chronic conditions. The company aims to drive value-based care at the speed of software.