Senior Manager, Provider Success- Southeast Region

The role

The Senior Manager of Operations, Provider Success (Southeast Region) executes the national provider success strategy across the South region. This role manages provider relationships, regional team performance, and market-level outcomes to drive adoption of Counterpart Assistant.

What you will do

• Execute the national provider success strategy to achieve regional performance goals.
• Own regional outcomes including provider satisfaction, engagement, retention, and issue resolution.
• Drive increased adoption and sustained use of Counterpart Assistant across assigned markets.
• Lead, coach, and develop regional provider success teams.
• Build and maintain executive-level relationships with key provider partners.
• Coach teams to define account-level tactics and prioritize daily work.
• Own regional staffing, prioritization, and resource allocation decisions.
• Identify workflow, implementation, and operational barriers unique to individual practices or markets.
• Develop and execute local tactics to remove blockers and improve provider experience.
• Partner with regional Clinical, Network, Growth, and Operations leaders.

Required qualifications

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field
• 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs
• 4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models
• Experience defining and guiding account-level strategy for provider-facing or field-based teams
• Experience in operational design, process improvement, and change management
• Experience leading and influencing both direct and indirect teams
• Experience working with and influencing Primary Care providers
• Must reside in Alabama, North Florida, Tennessee, Mississippi or West Virginia

Nice to have

• Master’s degree
• Experience supporting multi-state provider operations
• Strong analytical skills to guide market-level decisions
• Experience partnering with technology or product teams on tools supporting field execution

Benefits

• Competitive base salary and equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Flexible time-off policy
• Learning programs, mentorship, and professional development funding
• Employee Stock Purchase Plan (ESPP)
• Reimbursement for office setup expenses

About the company

Counterpart Health is a subsidiary of Clover Health that builds an AI-enabled solution to support the earlier diagnosis and management of chronic conditions. The company uses Counterpart Assistant to help physicians improve disease management and drive success in value-based care.