Director, Workforce Management

The role

The Director, Workforce Management will own the end-to-end CCV workforce plan to scale the clinician organization. This role connects workforce planning, recruiting, onboarding, leadership capacity, and performance management into one operating system.

What you will do

• Own the CCV workforce plan end to end
• Build and run the staffing strategy to scale the clinician organization
• Create visibility from candidate pipeline to ready to visit
• Build a scalable clinician onboarding model
• Build the leadership capacity required to scale
• Own workforce performance management
• Make quality and productivity work together
• Turn workforce data into decisions
• Create repeatable workforce-management capabilities for CCS
• Operate as a cross-functional leader

Required qualifications

• Experience building or leading workforce planning, capacity management, clinical operations, field operations, or another complex people-scaling function
• Experience owning the full workforce funnel from recruiting demand through attrition
• Ability to scale a high-touch operating model
• Highly analytical with ability to turn workforce data into forecasts, metrics, dashboards, and decisions
• Ability to balance productivity with quality, accuracy, and member experience
• Effective cross-functional operator
• Comfortable moving between strategy and execution
• Experience scaling distributed clinicians, field teams, home-based care, or another operationally complex healthcare workforce

Benefits

• Competitive base salary
• Equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Flexible time-off policy
• Learning programs
• Mentorship

Before you apply

• Will consider qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance
• E-Verify company

About the company

Clover is reinventing health insurance by combining the power of data with human empathy to keep members healthier. They use custom software and analytics to empower clinical staff to provide personalized care.