Member Engagement Manager

The role

You will develop engagement campaigns to drive demand for home-based services and improve member communication. You will create content across various formats including mailers, emails, texts, and videos using AI tools. You will partner with clinical, legal, and compliance teams to deliver work within regulatory constraints.

What you will do

• Develop campaigns to help eligible members discover services
• Coordinate outreach with care delivery teams
• Improve the path from awareness to completed visits
• Test messages, channels, and calls to action
• Create communications including mailers, emails, texts, call scripts, web content, and short videos
• Use approved AI tools to generate assets and accelerate iteration
• Partner with clinical, legal, and compliance teams
• Manage work from brief through launch
• Use campaign performance and feedback to improve response

Required qualifications

• Clear creative strength in writing, design, or content production
• Ability to write with precision and personality
• Ability to connect campaigns to produced actions and identify drop-off points
• Ability to balance regulatory Medicare requirements with captivating language
• Experience working with compliance
• Experience using AI to create work
• Ability to take work from concept through delivery

Nice to have

• Experience in healthcare or another regulated industry

Benefits

• Competitive base salary
• Equity opportunities
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Medical, dental, and vision coverage
• No-Meeting Fridays
• Monthly company holidays
• Access to mental health resources
• Flexible time-off policy
• Learning programs, mentorship, and professional development funding
• Employee Stock Purchase Plan (ESPP)

Before you apply

• Will consider qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance
• E-Verify company

About the company

Clover is reinventing health insurance by combining data with human empathy. They use custom software and analytics to empower clinical staff to provide personalized care.