AI Business Operations Analyst - Mexico City (Hybrid)

The role

You will identify manual workflows and build AI-powered systems to automate them. You will work across strategy, automation, and execution to improve operational efficiency at Clara.

What you will do

• Map high-friction operational workflows for AI-augmentation and automation.
• Design, deploy, and iterate on AI-powered workflows using tools like Claude Code/Codex, n8n, and LLM APIs.
• Collaborate with leaders to improve speed, accuracy, or capacity using automation.
• Build and maintain operational dashboards in Metabase.
• Partner with Product and Product Marketing on process changes for new feature launches.
• Serve as the internal expert on AI tooling for operations.
• Identify data gaps and work with Engineering to create instrumentation or pipelines.
• Document processes clearly for maintenance and handoff.

Required qualifications

• Experience working at top consulting firm (Bain/BCG/McKinsey) or similar professional services or/and high-velocity startup.
• Proven AI automation track record.
• 3–7 years of experience in operations, strategy, or a related field.
• Hands-on experience building automated workflows with tools like n8n, Make, Zapier, or similar.
• Familiarity or proven ability to work with company systems of records such as CRMs (e.g. HubSpot, Attio, Salesforce), Support triage (e.g. Zendesk), data warehouses (e.g. Databricks, Snowflake), and B
• Comfortable working directly with LLM APIs (OpenAI, Anthropic, etc.) to build operational tools and agents.
• Strong analytical skills.
• Comfortable querying data in SQL or working with BI tools like Metabase.
• Structured thinker with a bias for action.
• Excellent communicator.
• Fluent in English

Nice to have

• Basic proficiency in Portuguese or a desire to learn it.
• Independent analytical skills using Metabase, SQL, or Python to drive data-informed decision-making.
• A good sense of humor.

Benefits

• Competitive salary
• Stock options (ESOP) from day one
• An annual learning budget
• Accelerated development paths

About the company

Clara is the leading platform in Latin America for companies to execute and manage every payment operation. It is a high talent-density team of ~400 people.