AI Business Operations Analyst - Bogotá (Hybrid)

The role

You will identify manual workflows and build AI-powered systems to automate them. You will work across strategy, automation, and execution to improve operational efficiency at Clara.

What you will do

• Map high-friction operational workflows and prioritize them for AI-augmentation and automation
• Design, deploy, and iterate on AI-powered workflows using tools like Claude Code/Codex, n8n, and other LLM APIs
• Collaborate with commercial and operational leaders to identify automation opportunities
• Build and maintain operational dashboards in Metabase
• Partner with Product and Product Marketing on process changes tied to new feature launches
• Serve as the internal expert on AI tooling for operations
• Identify data gaps and work with Engineering to create instrumentation or pipelines
• Document processes clearly

Required qualifications

• Experience working at top consulting firm (Bain/BCG/McKinsey) or similar professional services or/and high-velocity startup
• Proven AI automation track record
• 3–7 years of experience in operations, strategy, or a related field
• Hands-on experience building automated workflows with tools like n8n, Make, Zapier, or similar
• Familiarity or proven ability to work with company systems of records such as CRMs (e.g. HubSpot, Attio, Salesforce), Support triage (e.g. Zendesk), data warehouses (e.g. Databricks, Snowflake), and B
• Comfortable working directly with LLM APIs (OpenAI, Anthropic, etc.)
• Strong analytical skills
• Comfortable querying data in SQL or working with BI tools like Metabase
• Structured thinker with a bias for action
• Excellent communicator
• Fluent in English

Nice to have

• Basic proficiency in Portuguese or a desire to learn it
• Independent analytical skills using Metabase, SQL, or Python
• A good sense of humor

Benefits

• Competitive salary
• Stock options (ESOP) from day one
• An annual learning budget
• Accelerated development paths

About the company

Clara is the leading platform in Latin America for companies to execute and manage every payment operation. It is a team of ~400 people backed by several investors including Goldman Sachs.