Operations/ Backoffice Analyst (Analista de Operações/ Backoffice) – São Paulo/ SP (Hybrid)

The role

You will execute and follow up on operational processes like logistics, card deliveries, and chargebacks. You will use data and AI tools to map, simplify, and automate manual workflows.

What you will do

• Execute and follow up on operational processes including logistics, card deliveries, and chargebacks
• Map existing manual processes to identify automation opportunities
• Use AI tools and automation platforms to reduce manual work
• Analyze operational data to propose improvements
• Collaborate with internal teams to solve operational problems end to end
• Document processes and keep records organized in tools like Notion

Required qualifications

• 2 to 3 years of market experience in process analysis, operations, or backoffice roles
• Complete bachelor degree
• Strong analytical and problem-solving skills
• Heavy day-to-day use of AI tools to improve processes
• Genuine curiosity, ownership mindset, and willingness to do manual work before automating it
• A problem-solving orientation, connecting different areas and processes

Nice to have

• Background in Industrial/Production Engineering, Process Engineering, Business Administration, Economics, or related field
• Prior experience with Mastercard systems
• Familiarity with tools such as Google Suite/ Workspace, Notion, N8N or Google Apps Script
• Prior experience in fintech, payments, or financial services companies
• A good sense of humor

Benefits

• Competitive salary
• Stock options (ESOP) from day one
• An annual learning budget
• Accelerated development paths

About the company

Clara is a platform in Latin America for companies to execute and manage payment operations. It is a fast-growing company with approximately 400 people.