Compliance Operations Associate - São Paulo (Hybrid)

The role

This person will support customer onboarding, ongoing reviews, and the operational AML/CFT agenda across Brazil, Mexico, and Colombia. They will manage high-volume casework and help improve controls, workflows, and automation.

What you will do

• Review onboarding, remediation and reassessment cases for customers in Brazil, Mexico and Colombia.
• Analyze corporate documents, ownership structures, UBOs, business models, expected activity and customer information consistency.
• Perform KYC/KYB and enhanced due diligence, including PEP, sanctions and adverse-media screening.
• Execute ongoing transaction monitoring and review AML/CFT alerts.
• Investigate unusual or potentially suspicious activity and escalate cases.
• Support operational AML/CFT activities including periodic reviews, risk classification, and control execution.
• Apply the KYC Manual, AML/CFT policies, risk criteria, checklists, SLAs and escalation rules.
• Maintain complete, accurate and auditable records of evidence and decisions.
• Manage the Compliance pipeline by risk, priority and SLA.
• Work with Operations, Fraud, Risk, Credit, Product, Engineering and Data to resolve process gaps.

Required qualifications

• 2+ years of experience in Compliance Operations, KYC, KYB, AML/CFT, transaction monitoring or customer onboarding, ideally in a fintech, financial institution or payments company.
• Practical experience reviewing legal entities, UBOs, ownership structures, customer documentation and AML/CFT alerts.
• Working knowledge of customer due diligence, enhanced due diligence, PEP and sanctions screening, adverse media and suspicious-activity escalation.
• Ability to manage high-volume queues, meet SLAs and maintain clear, complete and auditable case records.
• Sound judgment, attention to detail and the ability to apply policies consistently.
• Strong ownership, organization and clear communication across multiple teams and countries.
• Fluent Portuguese and professional working proficiency in English.

Nice to have

• Experience with AML/CFT requirements or Compliance operations in Brazil, Mexico or Colombia.
• Experience using case-management, screening or transaction-monitoring tools.
• Experience supporting regulatory reporting, audits, control testing or remediation plans.
• Spanish proficiency.
• Experience or strong interest in workflow automation, data analysis or the responsible use of AI in Compliance operations.
• A good sense of humor.

Benefits

• Competitive salary
• Stock options (ESOP) from day one
• An annual learning budget
• Accelerated development paths

About the company

Clara is a platform in Latin America for companies to execute and manage payment operations. It is a team of ~400 people backed by several investment firms.