Key Account Manager (Ejecutivo de Cuentas Clave) – Bogotá (Hybrid)

The role

You will own the full customer lifecycle for strategic clients in Bogotá. You will build relationships with decision-makers, drive adoption, and identify growth opportunities to position Clara as a spend management solution.

What you will do

• Develop and maintain long-term relationships with B2B clients
• Lead onboarding for new clients and engage existing ones
• Manage a dynamic portfolio of accounts
• Conduct sell-in, sell-out, and performance analyses
• Execute tailored sales and marketing plans with partners
• Forecast commercial performance and track key account health
• Engage in strategic conversations with CFOs and finance teams
• Balance FARMER and HUNTER skills

Required qualifications

• 5+ years of proven experience in Key Account Management or Customer Success within a B2B model
• Experience onboarding and growing relationships with enterprise clients
• Strong analytical mindset and comfort with sales forecasting, pipeline management, and portfolio analysis
• Professional proficiency in English
• Full fluency in Spanish
• Structured thinker who thrives in dynamic environments and focuses on outcomes
• Based in Bogota, with knowledge of the local business landscape

Nice to have

• Background in Financial Services, Banking, or Insurance
• Experience with ERP connections, budgeting, or financial modeling
• Track record of building relationships with C-level stakeholders
• Interest in using AI tools to enhance commercial strategy or client service
• Basic proficiency in Portuguese or interest in learning

Benefits

• Competitive salary
• Stock options (ESOP) from day one
• An annual learning budget
• Accelerated development paths

About the company

Clara is the leading platform in Latin America for companies to execute and manage every payment operation. It is a team of ~400 people backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs.