Senior Implementation Consultant

The role

The Senior Implementation Consultant acts as a strategic functional lead driving enterprise-scale Clariti implementations from discovery to delivery. You will design scalable solution configurations, facilitate workshops, and manage project scope and risks.

What you will do

• Lead and facilitate discovery workshops and requirements confirmation sessions
• Own end-to-end project requirements across multi-departmental landscapes
• Perform business assessments to identify and document complex client requirements
• Document business and technical requirement specifications
• Advise on efficient configuration approaches using Clariti and Salesforce platforms
• Provide configured solution demonstrations
• Control scope and manage change requests to protect project margins
• Raise risks and issues to the Engagement Manager with mitigation plans
• Play a lead role in scrum ceremonies
• Mentor and develop junior and intermediate ICs

Required qualifications

• 7+ years of experience in enterprise technology enablement, implementation consulting, or business analysis
• Proven experience facilitating workshops and leading requirements-gathering engagements with enterprise or public-sector clients
• Demonstrated ability to act as a functional lead on complex, multi-stakeholder implementation projects
• Strong executive presence to influence, negotiate, and build trust at senior customer levels
• Experience as a lead consultant or business analyst in implementation or configuration projects involving Salesforce or comparable enterprise platforms
• Experience working with SI partners in a lead or oversight capacity
• Experience working in Agile or modified-Agile delivery environments
• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project delivery
• Travel up to 25%

Nice to have

• Familiarity with multiple implementation methodologies and delivery standards (e.g., Waterfall, SAFe, hybrid)
• Experience advising on enterprise integration strategies and data migration
• Deep domain knowledge in public-sector verticals such as permitting, community development, business licensing, or code enforcement
• Experience with data visualization and process mapping tools (e.g., Miro, Visio, Lucidchart)
• Demonstrated interest or hands-on experience applying AI tools to improve implementation workflows, documentation, or project delivery efficiency
• Experience in teams or practices that are transitioning toward AI-assisted delivery models

Benefits

• Competitive compensation packages
• Time off
• Benefits

Before you apply

• Successful candidates must undergo comprehensive background checks

About the company

Clariti empowers governments to deliver exceptional citizen experiences.