Implementation Consultant

The role

The Implementation Consultant translates business requirements into solution configurations within the Clariti Solution. You will work with Clariti and System Integrator partner resources to deliver project implementations and demonstrate deliverables to audiences.

What you will do

• Perform business assessments to identify and document client requirements
• Identify and document business and technical requirement specifications
• Propose solutions to business and technical problems using Salesforce platform knowledge
• Support customers, partners, and Clariti teams during implementation phases
• Serve as the Clariti software expert for clients throughout the project lifecycle
• Communicate and negotiate with customers, partners, and internal teams
• Support the SI partner and Clariti teams to deliver capabilities
• Apply AI tools within implementation project stages to drive efficiency
• Build comfort and fluency with AI-assisted delivery tools

Required qualifications

• 4+ years of comparable work experience
• Experience as a lead, BA or consultant in implementation or configuration projects with Salesforce, or with other tools in the permitting domain
• Able to interpret user requirements from current state to future state based on customer interviews
• Salesforce Admin Certification or commitment to obtain within 12 months from the date of hire
• Experience leading implementations with clients or working with partners/system integrators
• Experience working in an Agile or “modified-Agile” environment
• Expert communicator with stakeholders from all levels of an organization
• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project deliver

Nice to have

• Familiarity with multiple implementation standards and methodologies
• Understanding of data migration methodologies
• Experience with data visualization tools such as Microsoft Visio and Excel
• Domain knowledge in the Public Sector (e.g. Community development, Business Licensing, Permitting, Payment integrations)
• Genuine curiosity about how AI tools can elevate the way implementation work gets done
• Comfortable working in environments where AI-assisted delivery is part of how the team operates

Benefits

• Competitive compensation packages
• Time off
• Benefits

Before you apply

• Successful candidates must undergo comprehensive background checks

About the company

Clariti empowers governments to deliver exceptional citizen experiences. They operate as a remote company.