Director of Professional Services

The role

The Director of Professional Services is a senior client-facing leader who manages complex government transformation engagements. You will define delivery frameworks, mentor delivery talent, and act as a strategic advisor to executive client stakeholders.

What you will do

• Own end-to-end delivery of complex, high-visibility engagements
• Align cross-functional teams including Implementation Consultants and Delivery Architects
• Support and improve repeatable delivery frameworks and customer feedback loops
• Serve as a strategic advisor to senior client stakeholders like mayors and CIOs
• Lead executive steering committees and manage stakeholder interests
• Design organizational structures and resource models for delivery teams
• Build city personas and engagement playbooks for organizational learning
• Mentor Principal ICs, Lead ICs, and Engagement Managers
• Provide regular performance and risk reports to the PS Director of Implementation and COO
• Identify new business opportunities to contribute to strategic planning

Required qualifications

• 12+ years of experience leading enterprise-level or government transformation engagements in SaaS, professional services, or civic technology
• Track record of managing complex, high-risk, multi-stakeholder programs end-to-end
• Experience as a thought leader on delivery methodology, client engagement, or public sector implementation
• Experience designing and owning delivery frameworks at an organizational level
• Financial acumen and P&L ownership including revenue, gross margin, utilization, pricing, and forecasting
• Experience leading critical client engagements with contract values of $25M or more
• Deep expertise in project management and agile methodologies
• Strong data literacy
• Proficiency in leading organizational change and managing ambiguity
• Ability to travel within the United States and Canada approximately 30-40%

Nice to have

• Familiarity with public sector or civic technology projects
• Experience with Salesforce-based platforms or GovTech/civic technology ecosystems
• Familiarity with permitting, licensing, or government service delivery workflows
• Experience managing System Integrator (SI) partner relationships
• Background in organizational change management (Prosci, ADKAR, or equivalent)
• Interest or experience applying AI tools to implementation workflows
• Experience in teams transitioning toward AI-assisted delivery models

Benefits

• Competitive compensation packages
• Time off
• Benefits

Before you apply

• Successful candidates must undergo comprehensive background checks

About the company

Clariti empowers governments to deliver exceptional citizen experiences.